Complaints Policy

Parc Canol Group Practice aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.

In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to the Complaints Manager at Cwm Taf Local Health Board.

Putting things right

Our aim is to provide the very best care and treatment and it is important that we welcome comments and learn from people’s experiences. Sometimes things might not go as well as expected and, when that happens, we need to look at what went wrong so that we can improve our service.

If you have a concern about the service you have received from the doctors or staff working at this practice, please let us know. 

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your concern cannot be sorted out in this way, please let us know as soon as possible.

• You can take up to 12 months to let us know.
• If a longer time has passed and there are good reasons for a delay, please tell us anyway, as we may still be able to deal with your concern.

How to make a complaint

You can raise your concern with the practice manager, David Kingsland: 

Make a complaint to the practice online

Or in writing to: 

Parc Canol Group Practice
Central Park
Church Village
Pontypridd
Rhondda Cynon Taf
CF38 1RJ

Your concern will be acknowledged within 5 working days and we will explain the process of how your concern will be investigated and when you can expect a response (within 30 working days, unless a longer time scale is necessary, in which case we will inform you).

Making a complaint to the health board

If you do not wish to raise your concern with the practice, you can address your concern to the Cwm Taf Health Board.

Make a complaint to Cwm Taf Morgannwg University Health Board

It is good to include: 

• your full name
• address
• telephone number
• the name and address of the patient (if you are emailing on behalf of someone else)
• and where necessary, the next of kin

Help making a complaint

If you need help with raising your concern, please contact: